Shipping policy

From our collection to your space.

At Lumilian, we aim to make every order simple and reliable, from checkout to delivery. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing generally takes 1-2 business days, although this may vary depending on product availability, order volume, holidays, or other operational circumstances.

Processing time is separate from shipping and delivery time.

Shipping & Delivery

Once your order has been prepared, it will be handed to the relevant shipping carrier.

Delivery times depend on your destination, shipping method, carrier, customs procedures, and local delivery conditions. Any delivery timeframe shown at checkout is an estimate and is not guaranteed.

Delays may occur due to weather, holidays, customs, carrier disruptions, high shipping volumes, or other circumstances beyond our control.

Tracking

When tracking information is available, it will be provided to the email address entered during checkout.

Please note that tracking information may take some time to update after your order has been dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, please contact us as soon as possible at lumilian@outlook.com. We will try to make corrections before the order is shipped, but changes may not be possible once the shipment has been dispatched.

Lumilian is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

International Orders

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Any applicable customs or import charges are generally the responsibility of the customer. Customs processing may also affect delivery times.

Delayed or Lost Orders

If your order is significantly delayed or appears to be lost, please contact us with your order number and tracking information, if available.

We will review the shipment details and, where appropriate, work with the shipping carrier to investigate the issue.

Damaged Orders

If your package arrives damaged, please contact us as soon as possible. Include your order number and clear photographs of the product and packaging.

Please keep the original packaging until the issue has been reviewed.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us with your order number and details of the issue so we can review it and assist you accordingly.