FAQs

Shopping for lighting often comes with a few practical questions. Here are some of the things our customers ask most.

What can I find at Lumilian?
Our collection focuses on decorative and functional lighting, including ambient lights, lamps, LED décor, bedroom lighting, wall lighting, and selected outdoor or seasonal pieces.
How do I know if a light is suitable for my space?
Check the dimensions, power requirements, installation information, and intended use listed on the individual product page before purchasing.
Do lights come with bulbs or accessories?
This varies by product. The individual product listing will specify what is included with your purchase.
Can I use any Lumilian light outdoors?
No. Only products specifically identified as suitable for outdoor use should be installed outdoors.

How quickly will my order be processed?
Orders enter processing after successful payment confirmation. Processing time can vary depending on availability and order volume.
Can I change my order after placing it?
Contact us as soon as possible. We can only make changes if the order has not already progressed through processing or dispatch.
Will I receive tracking?
Tracking details are provided when tracking is available for the selected shipment.

What if my package arrives damaged?
Contact us promptly with your order details and photographs of the package and product. Keep the original packaging until the issue has been reviewed.
Can I return my purchase?
Returns are handled according to our Return & Refund Policy. Please review the policy for the applicable conditions.